Product Terms & Conditions
Our products meet the manufacturer's warranty standards when they are delivered. It is the obligation of the customer to meticulously inspect all products at the time of delivery. For White Glove deliveries, please inspect the merchandise thoroughly prior to signing the Proof of Delivery receipt. In case the item is damaged, please refuse delivery of that item. Any damages (broken, scratches, etc.) that appear on the product during delivery, will be Shop-level responsibility or the Delivery Agent to either repair or replace. For all other deliveries it is the responsibility of the customer to inform Shop-level immediately, within 24 hours either by phone at 516-555-5555 or by email at firstname.lastname@example.org if a product comes with damage. Damages not informed on the delivery paperwork or after 24 hours of delivery will not be the obligation of the delivery agent or Shop-level.
Shop-level will take care of any matters with the delivery agent or manufacturer. Please verify your delivery promptly and scrupulously. Any and all defect product or other concerns must be put in writing on the delivery papers prior to signing. It is the obligation of the customer to inform Shop-level within 24 hour of the delivery of any damages relating to the delivery.
RETURNS & EXCHANGES:
All sold merchandise must be returned within 30 days of delivery.
However, customer is responsible for freight and delivery charges both ways, and there will be a re-stocking fee of 20% to 50% of the purchase price. For more information, please contact us either by phone at 516-555-5555 or by email at email@example.com.
Products must be in new condition and in the original packaging to be eligible for a refund (do not assemble or modify the product in any way). The products that cannot be returned are:
• Clearance Items
• Special Items
• "Non-Returnable" items (if applicable)
Orders placed with Shop-level are submitted to the manufacturer on your behalf. At this point, Shop-level is financially obligated to purchase the items from the manufacturer. Thus, we are only able to accept order cancellations within 24 hours from the time the order was placed. In the incident we accept a cancellation past the 24-hour period, the order will be subject to a 20% - 50% restocking fee of the purchase price.